FAQs

OUR CANCELLATION POLICY

      If you need to reschedule your Gin Making Experience or Gin Tour we require a minimum of 7 days notice prior to your booked date. For groups of 6+ we require 14 days notice prior to your booked date.

      If you wish to reschedule within 7 days of your booking, you will be liable for 100% of the total cost of your booking and we unfortunately will not be able to issue a refund or reschedule. We are however, happy for you to gift your ticket/s to a friend or family member to use on your behalf.

Please send a written request to marketing@hensolcastledistillery.com and we will get back to you as soon as possible.