Cookie Policy

Information obtained by cookies when using our website

A cookie is a small amount of data sent from our server and stored on your computer’s hard drive.

We can greatly improve your experience of our website by knowing your preferences. Allowing us to customise the website according to your individual interests means we can offer a superior, personalised service. To help us remember these preferences we use a small text file often referred to as a ‘cookie’, which we will place on each computer you use to access our site.

Cookies allow us to recognise your preferences as previously chosen by you when you return to our site. The cookie itself does not contain or collect personally identifiable information. However, when it is read by us it can help our web team deliver a more user-friendly experience – for example: remembering previous purchases, account details and help us recommend products that suit you and your lifestyle.

When we send you a cookie only our web server can read them; information gathered by us never goes outside our control and is not shared with other organisations for their marketing purposes. Information obtained via cookies may be processed by our partners who are controlled under contract and required to comply with the Data Protection Act 1998.

It is your decision whether to accept or consent to cookies or not. If you do not consent, you can adjust the settings of your browser software to either delete cookies that already exist and/or block new ones from being stored or accessed. Many browsers now provide specific ‘add-ons’ to help you manage your privacy online. See for more help and advice.

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. Here at (change for each website), we use cookies to keep track of what you have in your basket and to remember you when you return to our site.

To find out more, please check out What are cookies (opens in a new window; please note that we can’t be responsible for the content of external websites).

If you don’t wish to enable cookies on your computer, that will mean that your experience of using our website site will be impaired – as some of the cookies help us to identify and resolve errors for example, or determine relevant related products to show you when you’re browsing. Most web browsers have cookies enabled, but see our How do I manage cookies section for help on how to turn them on should you wish to.

We do have relationships with third parties who may also set cookies during your visit to be used for remarketing purposes – this means they show you different products and services based on what you appear to be interested in. If you’d like to opt-out, please go to the Network Advertising Initiative website (opens in a new window – please note that we’re not responsible for the content of external websites).

“How do I manage my cookies?” 

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this website may not be available to you.

Google Chrome

Click on the ‘Tools’ menu and select ‘Options’.

Click the ‘Under the Bonnet’ tab and locate the ‘Privacy’ section, and choose the ‘Content settings’ button.

Click the ‘Cookie settings’ tab and choose your preferred settings.

Google Chrome allows all cookies by default, but you can restrict the behaviour of first-party and third-party cookies or even block them completely.

Microsoft Edge and Internet Explorer 

Choose ‘Tools’ and then ‘Internet Options’

Click the ‘Privacy’ tab

Move the slider to choose your preferred settings.

Mozilla Firefox

Choose Preferences from the Edit menu.

Select ‘Privacy & Security’, then select ‘Cookies’.

Choose your preferred settings.


Choose ‘Preferences’ from Safari menu

Select the ‘Security’ icon

Cookie settings are shown in the window

Choose your preferred settings


Go to ‘Tools’ in the main menu

Click ‘Preferences’ at the bottom of the File menu (or press Alt+P to access them directly).

Click ‘Privacy’ and select one of the available options.

In addition to choosing different settings for first-party (‘normal’) and third-party cookies, you may edit cookie settings on a domain/server basis or even edit individual cookies by clicking the ‘Manage cookies’ button.

What happens if I disable cookies?

If you disable cookies, that will mean that your experience of using our website won’t be to its full potential, as some of the cookies help us to identify and resolve errors or

display relevant content.

Most browsers have cookies enabled but see the ‘How do I manage my cookies?’ section to turn them on or off should you wish to.

The cookies we set

If you enquire with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

How do I enable “do not track”? 

Do not track (DNT) is a feature offered by some browsers and some apps that you might be familiar with. Some newer browsers offer this as default. It sends a signal to websites to request that your browsing isn’t tracked by third-party ads, social networks, or analytic companies.

You can opt-out of tracking and analytics on this website by changing your settings in the ‘How do I manage my cookies? section.

Our website doesn’t currently respond to DNT requests as there’s no industry-wide uniform standard to how DNT requests are managed. We’ll continue to review DNT and other new technologies but won’t respond to DNT requests.

We’re providing this information as part of our initiative to both comply with legislation, and make sure we are honest about your privacy when using our website. Please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.

Hensol Castle Distillery Cookies

– Google Analytics

Google Analytics is a free service offered by Google that generates detailed statistics about visitors to a website for marketers. Google Analytics makes it possible to track users across search engines, email campaigns and display advertising – giving advertisers the opportunity to optimise campaigns on multiple platforms.

Third party cookies 

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.

More information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us via or write to us Privacy Team, Hensol Castle Distillery, Hensol Castle Park, Pontyclun, CF72 8JX.